The Pallet NetworkThe Pallet Network tracking
The pallet network where the sender does the tracking — a consignment number plus a delivery postcode, through one Swadlincote hub, overnight.
TPN is a pallet network, not a parcel courier — and that changes who does the tracking. The person tracking is usually the business that booked the pallet through a local member depot, not a home recipient waiting on a parcel. A recipient can only track if the sender gave them both the consignment number and the delivery postcode. This page gets you into the public tracker with that pair, decodes the hub-and-spoke statuses so “At Hub” does not read as “stuck”, and tells you the sender or member depot is the fix for every problem.
Track your The Pallet Network parcel
Enter the consignment number AND the delivery postcode — the postcode is not optional; the number alone cannot track.
TPN publishes no fixed format rule. The brochure example is an 8-digit number like 87374444. Copy the consignment number exactly from the consignment note or dispatch confirmation — and you also need the delivery postcode.
The tracker needs two things, not one
TPN Connect's public Track and Trace form asks for a consignment number and a delivery postcode — the pair is the key, and the postcode is not optional. A recipient who only has the number cannot track. One more trap, worth a line because TPN's own website still falls into it: the old tracking address on the www.tpnconnect.com domain is dead (a 404), and TPN's own site header still links to it. The live tracker moved to portal.tpnconnect.com — use the button on this page, not TPN's header link.
Your The Pallet Network tracking number
TPN publishes no fixed format rule. The brochure example is an 8-digit number like 87374444. Copy the consignment number exactly from the consignment note or dispatch confirmation — and you also need the delivery postcode.
Example format: 87374444 — that is a shape, not a real parcel. Enter your own number exactly as the sender gave it: a single wrong letter is the most common reason a tracker says “not recognised”.
The number is issued when the sending business (or its member depot) books the consignment in TPN Connect; it appears on the consignment note, the dispatch confirmation and the pallet label. TPN publishes no fixed format rule — the portal accepts a wide range of lengths, and the only verified shape is the 8-digit example from TPN's own 2025 brochure, shown here as an example only. Copy the number exactly from the consignment note, dispatch confirmation or sender's message: an order number, invoice number or pallet label number on its own may not be the consignment number. The delivery postcode is the postcode of the delivery address, and both are needed together. Note for the record: TPN member depots track via TPN Connect and have no public tracker of their own, so they get no pages of their own — this page covers the network.
The Pallet Network services & delivery times
The core service. Member sources state TPN covers 98% of UK postcodes on a next-day service — a secondary-corroborated aim, not a guarantee.
TPN's fastest option for priority shipments.
The most cost-effective solution for everyday shipping needs.
Delivery on the sender's chosen day, within 2–5 working days of dispatch. Bookings need a minimum of two working days between booking date and requested delivery date, bank holidays excluded.
AM, PM, Timed, Saturday AM, RDC, Tail-lift, and coordinated book-ins with your customer.
Specialist service for unusual, bulky or oversized palletised freight up to 6 metres, within a 48-hour window to UK conurbations — the cost-effective alternative to a dedicated vehicle.
International service to mainland Europe and Scandinavia (27 countries), operated with global logistics partners. 1–10 pallets for export get the same tracking and proof of delivery as UK deliveries.
A business can book TPN to collect a pallet back. This is a sender-side service, not a missed-delivery fix.
Delivery aims are the courier's stated aims for the service, not guarantees for every parcel. Bank holidays, bad weather and busy periods (especially Christmas) can add a day.
Pallet sizes and the shape of the network
Quarter 1.2×1.2×0.6 m, 250 kg; Half 1.2×1.2×1.0 m, 500 kg; Light 1.2×1.2×2.2 m, 750 kg; Full 1.2×1.2×2.2 m, 1,250 kg; Half Oversized 2.4×1.2×1.0 m, 500 kg; Full Oversized 2.4×1.2×2.2 m, 1,500 kg. The network itself: 120+ Partner companies and 140+ depot locations around the UK, each Partner collecting and delivering within its allocated postcode area, with freight trunked to the hub, cross docked to the destination vehicle and trunked back out. The central hub is a single purpose-built 605,081 sq ft site at Swadlincote (with a northern hub in Preston taking freight originating in or destined for the North). Founded in 2000, part of Culina Group, 25 years in operation; hub and member operations are ISO 9001 accredited. Coverage is the UK and Ireland including offshore islands. No prices are shown here — TPN is quote-only, with no official public price list.
What each The Pallet Network status means
| Status | What it means | What to do |
|---|---|---|
| Awaiting Collection (ACO) | Booked in; the pallet is waiting to be collected from the sender. | Nothing yet — collection is scheduled; if it sits here past the booked collection day, the sender should check with their member depot. |
| In Transit to Collection Depot (TCD) | Collected, on its way to the sender's local depot. | Wait — first movement scan. |
| At Collection Depot (ACD) | At the sender's local depot, waiting for the trunk to the hub. | Wait — it leaves for the hub on the evening trunk. |
| In Transit to Hub (ITH) | On the trunk vehicle to the central hub. | Wait — overnight movement. |
| At Hub (ATH) | Arrived at the Swadlincote hub, being checked, scanned and sorted into the destination bay. | Wait — it is cross docked overnight onto the delivery depot's trunk. |
| In Transit to Delivery Depot (TDD) | On the trunk to the depot that covers the delivery postcode. | Wait — nearly there. |
| At Delivery Depot (ADD) | At the local delivery depot, waiting to be loaded onto a delivery vehicle. | Wait — delivery is normally the same day or next working day depending on service. |
| Out For Delivery (OFD) | On the delivery vehicle, on its final route. | Be ready — the tracker shows an ETA window (e.g. 08:01–10:01 in the brochure example); make sure access is suitable for a lorry and tail-lift. |
| Delivered (DEL) | Delivered and signed for — electronic proof of delivery (ePOD) with signature capture. | Check the POD on TPN Connect (sender's account) if anything is disputed. |
| Returned (RET) | The pallet is being returned to the sender. | Contact the sender — find out why it was returned and what happens next. |
| Lost (LOS) | The network has marked the pallet lost. | Contact the sender immediately — only the sender can raise this with TPN or the member depot. |
| At Wrong Depot (AWD) | The pallet arrived at the wrong depot (misroute). | Wait for it to be re-routed, but tell the sender — they can chase the depot directly. |
| Incomplete (ICC) | The consignment record is incomplete. | The sender needs to fix the booking in TPN Connect. |
A note on the codes
These are TPN's own codes from the TPN Connect User Guide — a code with a P suffix means a partial status. The public tracker also shows the driver's expected arrival window (the brochure example: “Your Driver is on route and is expected to be with you between 08:01 – 10:01”) — the one genuinely useful recipient-facing feature. And if a pallet's date slips a day with no other explanation, a hold is the likely cause: the guide's scan types include “Hold consignment”, which moves the manifest date to the next working day — the sender can confirm.
Parcel stuck or delayed — what to do
- Check the status first. The status tells you where the pallet physically is — At Hub means it is still in the overnight sort; At Delivery Depot means it is with the local depot. Overnight hub movement means a pallet can legitimately show no new scan for a working day.
- Check the ETA window on the tracker — TPN shows the delivery window, not just a date.
- If the delivery date has passed, contact the sender first, not TPN. Only the sender (or their member depot) holds the TPN Connect account, can see the full consignment record and POD, and can raise a query with the depot that physically holds the pallet. TPN central (+44 1332 300441) is the fallback.
- If the status is Lost (LOS) or the pallet is damaged, the sender must raise it — recipients cannot open a claim with the network directly. Note any damage on the delivery paperwork and tell the sender the same day.
- For Dedicated Day bookings: if the requested date was less than two working days after booking, the booking itself is invalid — the date, not the network, is the problem.
- No official public TPN help page for stuck, delayed or missed pallets exists, so this page adds no invented steps, time limits or claim procedures beyond the verified facts above.
More detail: Parcel stuck in transit — the full step-by-step guide.
Redelivery, collection, and what does not exist
There is no public TPN redelivery, depot-collection or locker option — none is published on the official site, the brochure or the portal, and pallets have no locker equivalent. What exists instead: deliveries are made by coordinated book-in, agreed with the customer in advance, and the tracker gives an ETA window so the recipient can be ready. If nobody is available or the vehicle cannot safely manoeuvre or operate a tail-lift, the delivery cannot be completed and the pallet is returned or redelivery is arranged through the sender and their member depot — the only verified route, and any extra charge for a failed delivery is a matter between sender, member and recipient (no TPN-published failed-delivery charge was found). A recipient who wants to collect would have to arrange it via the sender and the delivery depot — that is unverified, so this page does not offer it as an option.
Your pallet is handled by a local haulier you have never heard of
120+ independent Partner companies each own a postcode area; the lorry that delivers is the local member's, not “a TPN lorry”. If something goes wrong locally, the member depot — reached via the sender — is the people who can fix it. And the network rule, stated on TPN's own Ireland contact page and applying UK-side too: TPN Network services are only available through TPN members, so for freight needs, talk to your local TPN member. TPN XL is the specialist corner: pallets up to 6 metres, inside a 48-hour window, that most people would assume need a dedicated lorry.
Contact The Pallet Network
Customer servicesTPN publishes no opening hours. Email mail@tpnmail.co.uk. For a tracking problem, contact the sender first — only the sender holds the TPN Connect account; TPN central is the fallback.
If you are the recipient and the parcel is lost or damaged, contact the retailer/sender first — most couriers only accept claims from the sender.
The Pallet Network tracking — FAQs
What do I need to track a TPN pallet?
Two things, not one: the consignment number AND the delivery postcode. Enter both on TPN Connect's public Track and Trace form (portal.tpnconnect.com/Tracking/Search). No account or login is needed to track — but the number alone cannot track, and a recipient who only has the number must get the postcode from the sender.
What does “At Hub” mean on TPN tracking?
Your pallet has arrived at the Swadlincote hub and is being checked, scanned and sorted into the destination bay. Everything funnels through that one hub and is cross docked overnight, so a pallet can show no new scan all day and still be on time. The next stage is “In Transit to Delivery Depot”.
My pallet shows no update — is it stuck?
Not necessarily. Overnight hub movement means a pallet can legitimately show no new scan for a working day. A full day with no scan change after “At Delivery Depot” is the point to act — and the fix runs through the sender, who holds the TPN Connect account, not through TPN central.
Who do I contact if my pallet is late — TPN or the sender?
The sender first. Only the sender (or their member depot) holds the TPN Connect account, can see the full consignment record and proof of delivery, and can raise a query with the depot that physically holds the pallet. TPN central on +44 1332 300441 is the fallback.
Can I collect my pallet from the depot or rearrange delivery?
No public depot-collection or redelivery-booking option is published for recipients. Deliveries are made by coordinated book-in — agreed with the customer in advance — and the tracker gives an ETA window so you can be ready. If nobody is available or the vehicle cannot safely manoeuvre, the pallet is returned or redelivery is arranged through the sender and their member depot.
Track with another UK courier
Not The Pallet Network after all? Your parcel may have changed hands — check the other couriers: