DHL ExpressDHL Express tracking
International express delivery — 10-digit waybills, On Demand Delivery and 1,600+ Service Points.
DHL Express is the DHL most people mean — international parcels by air, tracked with a 10-digit waybill. The confusion starts because there is a second DHL in the UK, and the two do not share a tracker.
Track your DHL Express parcel
Enter your DHL Express tracking number below.
10 digits, for example 1234567890. All DHL Express shipments have a 10-digit tracking number — if yours is longer, it almost certainly belongs to the eCommerce service, not Express.
Two DHLs in the UK — which one is yours?
DHL Express runs international express delivery — a 10-digit waybill, tracked on this page's tracker. DHL eCommerce UK (formerly DHL Parcel UK) is the other one: 14-digit numbers.
Evri bought DHL eCommerce UK and the deal completed on 1 October 2025 — the network is due to be rebranded “Evri Premium – a network of DHL” (Evri's annual report says 2027), but for now it still runs as DHL eCommerce UK and is tracked separately at track.dhlecommerce.co.uk. DHL Express cannot help with eCommerce parcels: DHL's own tracking page says so. If your number is not 10 digits, it is almost certainly eCommerce, not Express.
One more tell: a DHL driver's calling card after a missed delivery has a 7-digit number — that belongs to the eCommerce service, not Express.
Your DHL Express tracking number
10 digits, for example 1234567890. All DHL Express shipments have a 10-digit tracking number — if yours is longer, it almost certainly belongs to the eCommerce service, not Express.
Example format: 1234567890 — that is a shape, not a real parcel. Enter your own number exactly as the sender gave it: a single wrong letter is the most common reason a tracker says “not recognised”.
The number is the waybill number on the shipping label or in the sender's dispatch email. If the tracker says the number is not recognised, first check the digit count — 10 digits is Express, anything longer is almost certainly the other DHL.
DHL Express services & delivery times
International parcels by air, delivered by a stated day. The core DHL Express service.
The slower international option for parcels that don't need the fastest transit.
Book and pay for a shipment online and a courier collects it from you.
Drop a parcel at one of 1,600+ Service Points instead of booking a collection.
Change the delivery day, leave instructions or arrange collection, using your 10-digit number.
Delivery aims are the courier's stated aims for the service, not guarantees for every parcel. Bank holidays, bad weather and busy periods (especially Christmas) can add a day.
Missed a delivery? Rearrange it with On Demand Delivery
If nobody is home, the driver leaves a card — and you don't have to wait another day hoping. From On Demand Delivery on the DHL Express site, using your 10-digit number, you can pick another day, leave safe-place instructions, or arrange collection from a Service Point.
You can also track by phone on the automated line — 0844 248 0844, open 24/7 (say “track a parcel”). And DHL's WhatsApp digital assistant is available 24/7 on +44 1163 265750 — start a message with “Track” and your 10-digit number.
What each DHL Express status means
| Status | What it means | What to do |
|---|---|---|
| Shipment picked up | DHL has collected the parcel from the sender. | Nothing to do; the next scan is usually arrival at a sort facility. |
| Arrived at sort facility | The parcel reached a DHL sort facility. | Nothing to do; it moves on to the next facility or flight. |
| Departed facility | The parcel left the facility, usually onto a flight or a linehaul. | Nothing to do; the next scan is at the next facility. |
| Out for delivery | With the courier, due today. | Be ready — or rearrange it in On Demand Delivery. |
| Delivered | Delivered and signed for where a signature is required. | Check who signed if it wasn't you. |
| Customs clearance | The parcel is with customs in the destination country. | Customs checks take time — this is normal, not a lost parcel. Only act if DHL contacts you. |
| Delivery attempted | The courier came and couldn't deliver. | Use On Demand Delivery to rearrange or leave instructions. |
Parcel stuck or delayed — what to do
- Check the number is 10 digits. If it is 14 digits, it belongs to the eCommerce service — track it at track.dhlecommerce.co.uk, not on the Express tracker.
- Use On Demand Delivery to rearrange the delivery or leave instructions — it works with your 10-digit number.
- If there is no scan for 48 hours, log a tracking enquiry via MyDHL or call +44 344 248 0012 (Mon–Fri 8am–7pm).
- International parcels can sit in customs — that is normal, not a lost parcel. Only act if DHL contacts you.
More detail: Parcel stuck in transit — the full step-by-step guide.
Contact DHL Express
Customer servicesDHL Express customer services for private individuals, Mon–Fri 8am–7pm, Sat–Sun closed. Business customers: 0844 248 0844 (7p/min + access charge). Automated phone tracking is 24/7.
If you are the recipient and the parcel is lost or damaged, contact the retailer/sender first — most couriers only accept claims from the sender.
DHL Express tracking — FAQs
Why does my DHL number not work?
DHL Express numbers are 10 digits. If yours is 14 digits, it belongs to the eCommerce service — Evri bought DHL eCommerce UK and the deal completed on 1 October 2025; the network is due to be rebranded 'Evri Premium – a network of DHL' (Evri's annual report says 2027), but for now it still runs as DHL eCommerce UK. Track it at track.dhlecommerce.co.uk, not on the Express tracker.
Can I rearrange my DHL delivery?
Yes — use On Demand Delivery on the DHL Express site with your 10-digit number. You can pick another day, leave safe-place instructions, or arrange collection from a Service Point.
Where can I drop off a DHL parcel?
At any of DHL Express's 1,600+ UK Service Points — shops and drop-off locations across the country.
Can I track a DHL parcel by phone?
Yes — the automated phone tracking line is 0844 248 0844 (7p/min plus your access charge), open 24/7. Say 'track a parcel' and enter your 10-digit number.
What if nobody is home when DHL delivers?
The driver leaves a card. Use On Demand Delivery to rearrange the delivery or leave safe-place instructions — it works with your 10-digit number.
Track with another UK courier
Not DHL Express after all? Your parcel may have changed hands — check the other couriers: