FedExFedEx tracking
International express — 12-digit tracking, Delivery Manager and track-by-reference.
FedEx is the courier for when the retailer never sent you a tracking number. A 12-digit Express number is the usual way in — but a reference number or a DT door tag works too.
Track your FedEx parcel
Enter your FedEx tracking number below.
FedEx Express numbers are 12 digits, for example 123456789012. Door tag numbers are DT + 12 digits and work as tracking numbers too. FedEx Ground numbers can be 15 or 20–22 digits.
No tracking number? Track by reference
FedEx lets you track by reference — the order or invoice number the sender put on the label — plus the destination postcode. And if the driver left a door tag, the DT number on it (DT + 12 digits) works as a tracking number.
Delivery Manager, FedEx's free service for recipients, shows your incoming parcels and a delivery window on eligible shipments — even before the retailer sends you a number.
Your FedEx tracking number
FedEx Express numbers are 12 digits, for example 123456789012. Door tag numbers are DT + 12 digits and work as tracking numbers too. FedEx Ground numbers can be 15 or 20–22 digits.
Example format: 123456789012 — that is a shape, not a real parcel. Enter your own number exactly as the sender gave it: a single wrong letter is the most common reason a tracker says “not recognised”.
FedEx Ground numbers can be 15 or 20–22 digits — if your number is longer than 12 digits, it is probably a Ground shipment, and it still tracks on the same FedEx page. Old TNT numbers also still track on FedEx: FedEx bought TNT Express in 2016 and the TNT brand was retired.
FedEx services & delivery times
The fastest FedEx international service.
The slower, cheaper international option.
See incoming parcels, change the delivery day, hold a parcel or get a delivery window on eligible shipments.
Track parcels and get delivery updates in the FedEx app.
Have a parcel held at a FedEx location and collect it there.
Delivery aims are the courier's stated aims for the service, not guarantees for every parcel. Bank holidays, bad weather and busy periods (especially Christmas) can add a day.
What each FedEx status means
| Status | What it means | What to do |
|---|---|---|
| Label created | The sender created the label; FedEx may not have the parcel yet. | Wait for the first FedEx scan. |
| Picked up | FedEx collected the parcel. | Nothing to do; the next scan is usually in transit. |
| In transit | Moving through the FedEx network. | Nothing to do; parcels can sit between scans for a day. |
| Arrived at FedEx location | The parcel reached a FedEx facility. | Nothing to do; it moves on to the next stage. |
| Out for delivery | With the driver, due today. | Be ready, or change the day in Delivery Manager. |
| Delivered | Delivered. | Check safe places and neighbours if you can't find it. |
| Delivery exception | A delay or a problem with the delivery. | Read the tracker's note — it usually says what happens next. |
| On hold | The parcel is being held, for example at your request or at a FedEx location. | Check Delivery Manager for the hold details and how to release it. |
Delivery Manager: hold it, move it, see the window
Delivery Manager is FedEx's free service for recipients. It shows incoming parcels and a delivery window on eligible shipments, and lets you change the delivery day, hold a parcel at a FedEx location, or leave delivery instructions.
If you missed a delivery, the parcel is held at a local FedEx facility — check the door tag or your tracking page for where it is, and Delivery Manager for the hold details.
Parcel stuck or delayed — what to do
- Check the number is 12 digits — a DT door tag number (DT + 12 digits) works too.
- No number at all? Track by reference: use the order number the sender put on the label, plus the destination postcode.
- Check Delivery Manager for the delivery window and for hold options.
- If there is no scan for 48+ hours, ask the sender to check the shipment record, then call FedEx on +44 3456 07 08 09.
More detail: Parcel stuck in transit — the full step-by-step guide.
Contact FedEx
Customer servicesFedEx UK customer service: +44 3456 07 08 09. Have your 12-digit tracking number (or DT door tag number) ready.
If you are the recipient and the parcel is lost or damaged, contact the retailer/sender first — most couriers only accept claims from the sender.
FedEx tracking — FAQs
How many digits is a FedEx tracking number?
12 digits for FedEx Express — for example 123456789012. FedEx Ground numbers can be 15 or 20–22 digits.
What is a DT number?
A door tag number. When the driver leaves a door tag after a missed delivery, the DT number on it — DT plus 12 digits — works as a tracking number.
Can I track a FedEx parcel without a tracking number?
Yes — track by reference, using the order or invoice number the sender put on the label, plus the destination postcode.
Can I change my delivery day?
Yes, with Delivery Manager — change the day, hold the parcel at a FedEx location, or leave instructions.
Where is my parcel held after a missed delivery?
At a local FedEx facility. The door tag or your tracking page says where it is — check Delivery Manager for the hold details.
Track with another UK courier
Not FedEx after all? Your parcel may have changed hands — check the other couriers: