PalletwaysPalletways tracking
The pallet that isn't a parcel — an 11-digit ID, four depot-and-hub stages, and a kerbside delivery that needs you there to sign for it.
Palletways does not deliver parcels to homes. It moves palletised freight for businesses through a network of 130+ independent local depots and central hubs — and the person tracking a pallet is usually the business that sent it. Your job here is different from every other page on this site: check the 11-digit ID, read four depot-and-hub stages instead of a courier's scan trail, and — if you are receiving — be in, with a flat hard surface at the kerb, because the driver cannot come inside.
Track your Palletways parcel
Enter your 11-digit consignment tracking ID — no account or login is needed. This is the public Track & Trace portal, not the login-gated Palletways Portal.
Exactly 11 digits — the consignment/tracking ID, for example 12345678901. An order number, invoice number or customer reference will not work in the portal.
A pallet network, not a parcel courier
Palletways is a B2B pallet network, not a home-parcel courier — so this page is written sender-side on purpose. The reader is usually the business that sent the pallet, or a business recipient. Two things to get right before anything else: the tracker is the public Track & Trace portal at track2.palletways.com, which needs only the 11-digit ID; and the login-gated Palletways Portal is a different thing entirely, for members and account customers — it is not the public tracker, and this page never links to it as one.
Your Palletways tracking number
Exactly 11 digits — the consignment/tracking ID, for example 12345678901. An order number, invoice number or customer reference will not work in the portal.
Example format: 12345678901 — that is a shape, not a real parcel. Enter your own number exactly as the sender gave it: a single wrong letter is the most common reason a tracker says “not recognised”.
The sender gives you the number — it comes with the consignment or booking confirmation, from the sender, the local depot, the portal, or shipment emails and texts. Anyone with the 11-digit ID can track: sender, recipient, or the recipient's warehouse team. No account is needed for the public portal. An account is only required for regular business use of the Palletways service itself; one-off shipments can be booked as a guest via Palletways Online — but do not confuse booking with tracking. And never reshape the number: an order number, invoice number, customer reference or delivery-note number is not a tracking ID and will not work in the portal.
Palletways services & delivery times
The fast option — next-morning delivery for P2C (Palletways to Consumer) home-address pallets.
The cost-effective option. P2C Economy bookings include a Book-in service offering flexible delivery days and times for recipients.
Specified Time Delivery, AM 9:00–12:00, Evening 17:00–21:00, Saturday AM and delivery by 17:00; pre-10:00, pre-noon and PM options depend on destination.
Deliveries are made within a two-hour time slot with an ETA, so the recipient can be ready to receive.
Economy and express cross-border services with customs support where required. No per-country day counts are published — timing is quoted per route.
The shipper delivers pallets straight to the nearest hub for last-mile delivery, bypassing extra handling. Full tracking and the 2-hour window still apply.
Guest booking with no account. Collections 9am–6pm and deliveries 9am–9pm Monday–Friday; standard window 9am–5:30pm excluding bank holidays. These are the booking service's operating windows, not phone hours.
Delivery aims are the courier's stated aims for the service, not guarantees for every parcel. Bank holidays, bad weather and busy periods (especially Christmas) can add a day.
Seven pallet sizes, up to 1,200 kg
This is freight, not parcels — and the sizes prove it. XL Pallet 1.6m × 1.2m (max 2.2m high, 1,200 kg); Full Pallet 1.2m × 1.2m, 1,200 kg; Light Pallet 1.2m × 1.2m, 750 kg; Half Pallet (Tall) 0.8m × 1.2m, 500 kg; Half Pallet (Standard) 1.2m × 1.2m, 500 kg; Quarter Pallet 1.2m × 1.2m, 250 kg; Mini Quarter Pallet 1.2m × 1.2m, 150 kg. All consignments travel under the RHA Conditions of Carriage 2024, which include limited liability cover; additional insurance can be arranged for full value.
What each Palletways status means
| Status | What it means | What to do |
|---|---|---|
| At collection depot | Freight collected by your local regional depot. | Nothing — the pallet is in the network. |
| At hub | Arrived at the central hub for automated sorting. | Nothing — the pallet is being sorted for onward travel. |
| At delivery depot | Received at the destination depot and queued for loading. | Delivery is being scheduled; expect the 2-hour ETA window. |
| Out for delivery | Loaded onto a delivery vehicle, headed to the final destination. | Be at the delivery address with kerbside access ready; someone must be there to sign. |
| Delivered (POD) | Delivery recorded with a signature / proof of delivery. | Check the POD if the pallet cannot be found (see below). |
Kerbside only — the defining quirk
Kerbside delivery means offloading your freight at the kerb or driveway closest to the delivery address, on a flat, smooth surface at ground level. The driver unloads with a tail lift and moves the pallet with a manual pump trolley — no gravel, grass, cobbles, soft ground, steep slopes, steps or raised thresholds; no crane or HIAB; no unpacking; no carrying individual items indoors. Any help beyond the kerb is entirely at the driver's discretion. Flag access restrictions (narrow lanes, overhanging trees, gravel drives) to the sender before delivery day; smaller vehicles can sometimes be arranged but cost extra and cause delays.
Parcel stuck or delayed — what to do
- If tracking shows nothing, first check the number is the 11-digit consignment ID — a booking or label record does not prove physical collection. Ask the sender or the collecting member to confirm when the pallet physically entered the network.
- If delivery is delayed, check the tracker first, then wait for the local depot or account manager to contact you — Palletways says they will proactively notify you of an issue. Do not assume silence means nobody knows.
- If you need help, contact your local depot if you know it is delivering your pallet, or use the contact form on Palletways' contact page — always include your 11-digit tracking code. Recipients should normally start with the sender: the sender (account holder) controls booking changes, investigations and claims.
- If nobody was in, the driver will try to contact you. If delivery still cannot be completed, the pallet goes back to the depot and a re-delivery is arranged. Contact customer support as early as possible to reschedule and avoid potential charges. All deliveries require a signature or proof of delivery.
- If the pallet shows as delivered but cannot be found, check the delivery location, warehouse or reception, ask colleagues, then request the proof of delivery (with POD image) from the sender or depot.
- If a pallet is lost or damaged, notify the sender promptly, preserve packaging and contents, and photograph damage. For Palletways Online one-off bookings, partial-loss claims go in writing to UKonlineclaims@palletways.com within 7 working days of delivery; whole-consignment loss within 14 working days after the booked delivery date. Claims outside those windows are rejected. Account customers claim via their account manager or local member.
- If the driver could not complete a kerbside delivery, the usual cause is access: a pump truck cannot cross gravel, grass, a steep slope or steps. The fix runs through the sender before delivery day, not on the day.
More detail: Parcel stuck in transit — the full step-by-step guide.
Re-delivery, Book-in, and what does not exist
If nobody is home, the driver tries to contact you; if delivery still cannot be completed, the pallet goes back to the depot and a re-delivery is arranged — contact customer support as early as possible to reschedule. For P2C Economy home-address pallets, the Book-in service is the recipient-side rescheduling route: the delivery member offers flexible delivery days and times. What does not exist: lockers or drop-off points (a pallet cannot go in a locker or at a shop counter), a “leave with a neighbour” or safe-place option (delivery requires a signature and a person present), and — on any official page found — a recipient depot-collection option, so this page does not claim one. Hubdrop is a shipper-side drop-off (the shipper delivers freight to the hub), not a recipient collection option.
The network behind the pallet
Palletways is a network, not a fleet: independent transport companies collect and deliver within assigned postcode territories through a central hub-and-spoke system. That is why the official advice is always “contact your local depot” — the depot, not a national call centre, holds the pallet and arranges re-delivery. Founded in Lichfield in 1994, the network runs 130+ independent UK member depots and 450+ depots across 25 European countries, handling close to 6 million pallets a year in the UK. Head office: Fradley Distribution Park, Wood End Lane, Lichfield WS13 8NE. The cloud Portal is used by employees, network members and pallet recipients alike and stores ETAs and POD images — but it is login-gated and is not the public tracker.
Contact Palletways
Customer servicesFor urgent enquiries. Palletways publishes no opening hours for this line. If you know your local depot, contact it direct; otherwise use the contact form with your 11-digit tracking ID. Email info@palletways.com.
If you are the recipient and the parcel is lost or damaged, contact the retailer/sender first — most couriers only accept claims from the sender.
Palletways tracking — FAQs
How do I track my Palletways pallet?
Enter the 11-digit consignment tracking ID on Palletways' Track and Trace portal (track2.palletways.com). No account or login is needed — just the number. The portal shows the pallet's live stages: at collection depot, at hub, at delivery depot, out for delivery.
What does a Palletways tracking number look like?
Exactly 11 digits, e.g. 12345678901 (a format example, not a real pallet). It comes from the sender with the booking confirmation. An order number, invoice number or customer reference will not work in the tracker.
Can I track a Palletways pallet without an account?
Yes. The public Track & Trace portal needs only the 11-digit ID. An account is only needed to send pallets regularly as a business; one-off senders can book as a guest via Palletways Online. Do not confuse the public tracker with the login-gated Palletways Portal, which is for members and account customers.
How long does Palletways take to deliver?
Premium aims for 24 hours from collection; Economy aims for 2–3 working days. Timed options include pre-10:00, pre-noon, AM (9:00–12:00), evening (17:00–21:00) and Saturday AM, depending on destination. International delivery to 25 European countries is quoted per route. All are aims, not guarantees.
What happens if I'm not in when my pallet arrives?
The driver will try to contact you. If delivery still cannot be completed, the pallet goes back to the depot and a re-delivery is arranged. Contact customer support as early as possible to reschedule and avoid potential charges. All deliveries need a signature.
Why does my Palletways tracking not update?
A booking or label record does not mean the pallet has been collected yet — the first real scan is “At collection depot”. If nothing appears, ask the sender or the collecting depot to confirm the pallet physically entered the network. If it is stuck between scans, contact the local delivery depot with your 11-digit ID.
What is kerbside delivery?
The driver offloads your pallet at the kerb or driveway closest to the delivery address, on a flat, smooth surface at ground level, using a tail lift and pump trolley. Drivers cannot enter private property, drive over gravel or grass, climb steps, or carry goods indoors.
Who delivers my Palletways pallet?
Your local Palletways member depot, not a national Palletways van. Palletways is a network of 130+ independent UK depots working through central hubs. That depot is also your first contact for delivery problems — have your 11-digit tracking ID ready.
Track with another UK courier
Not Palletways after all? Your parcel may have changed hands — check the other couriers: