DX DeliveryDX Delivery tracking
The secure courier born in the legal world — next-day parcels, document exchange and room-of-choice freight.
DX is the secure, business-first courier: next-day parcels and document exchange for legal, financial and health-sector customers, plus the UK's awkward-freight specialist. Most DX parcels reach you through a retailer or sender — and the number is a consignment reference, not a fixed format.
Track your DX Delivery parcel
Enter your DX Delivery tracking number below.
DX numbers vary by service — usually numeric or alphanumeric. Enter the reference exactly as the sender gave it (tracking, consignment, calling-card or customer reference); you may also be asked for your delivery postcode. Example shapes only: DX 1234 5678, or a 10-digit number starting 70.
The courier that started in the law courts
DX was founded in 1975, during the Royal Mail postal strikes, as a document-exchange service for City lawyers — and the DX Exchange members' network still carries contracts, deeds, barristers' briefs and original documents. Fifty years on, the same company moves next-day parcels, secure documents and oversized freight.
DX has rebranded its main site to DX Logistics (dxdelivery.com now sends you to dxlogistics.com), but the tracker is unchanged: my.dxdelivery.com.
DX is primarily a B2B / account-based carrier — recipients normally get their number from the sender or retailer. Two divisions, two phone numbers, two very different services: DX Express (parcels + Exchange/mail, +44 333 241 1100) and DX Freight (DX-1/DX-2, DX-2 line 0333 241 1188).
Your DX Delivery tracking number
DX numbers vary by service — usually numeric or alphanumeric. Enter the reference exactly as the sender gave it (tracking, consignment, calling-card or customer reference); you may also be asked for your delivery postcode. Example shapes only: DX 1234 5678, or a 10-digit number starting 70.
Example format: DX 1234 5678 — that is a shape, not a real parcel. Enter your own number exactly as the sender gave it: a single wrong letter is the most common reason a tracker says “not recognised”.
The tracker may also ask for your delivery postcode — DX uses it as verification alongside the number on some services. Example shapes only, never real parcels: DX 1234 5678, a 10-digit number starting 70, or a DX-2 number starting G plus 7 digits (for example G9735895). If your number doesn't match any of these, enter it exactly as the sender gave it anyway — DX has no single published format.
⚠️ DX never charges at the door
The official tracker says so: DX do not charge you at the point of delivery. If a delivery driver ever asks you for payment, refuse and contact DX.
DX Delivery services & delivery times
Fast, secure parcel delivery with full tracking, proof of delivery and time-critical options including SameDay. 24/7 service, real-time GPS tracking, photographic proof of delivery. Designed for non-sortable and higher-touch consignments.
Business parcels: delivery 08:00–18:00 (B2B) / 07:00–21:00 (B2C Secure); standard aim by 18:00, usually before 17:00. Premium pre-09:00 and Saturday options available by agreement at extra charge.
Next-day door-to-door for parcels and pallets up to 6 m long, items over 25 kg. Timed options: Overnight, 9:30, pre-noon, Saturday.
Two-person delivery of high-value, larger and heavier items to your customer's room of choice. Call 0333 241 1188 for DX-2.
Residential final mile: SMS confirming the date, SMS around 18:30 the evening before with a two-hour window, SMS around 08:30 on the day with a live tracking link, and a crew call 30–60 minutes before arrival.
Secure, time-critical document exchange with full audit trails.
Tracked parcels to Europe and worldwide by road, sea and air.
Nationwide same-day courier, launched April 2025.
Delivery aims are the courier's stated aims for the service, not guarantees for every parcel. Bank holidays, bad weather and busy periods (especially Christmas) can add a day.
What each DX Delivery status means
| Status | What it means | What to do |
|---|---|---|
| Shipment information received | The sender has sent DX the shipment data; DX may not have the parcel yet. | Nothing to do — wait for the first physical scan. Pre-advice is not receipt. |
| Collected / received by DX | DX has physical custody; the first scan into the network. | Nothing to do; the next scan is in transit or at a depot. |
| In transit / at depot | Moving between DX depots or being sorted for the local route; gaps between scans are normal. | Nothing to do unless the sender's promised delivery date has passed. |
| Out for delivery | Loaded on the delivery vehicle / assigned to a route. | Be ready — or check the Track page for redelivery options. |
| Delivered / signed for | Delivery recorded, sometimes with signature, photo or named recipient (proof of delivery). | Check the proof of delivery if it wasn't you. |
| Delivery attempted / card left | The driver could not complete delivery (nobody in, access, signature needed) — a calling card is left. | Use the number on the card on the Track page to check status and book a redelivery if available. |
| Exception / address query / held | DX needs more information (address, access, sender instruction) or the item is held. | Contact DX or the sender — DX needs something from you or the sender. |
| Returned to sender | Delivery could not be completed; the parcel is going back. | Contact the sender for a refund or replacement. |
DX publishes no official status glossary — the meanings above are the standard lifecycle interpretation, corroborated by tracking specialists, not DX's own definitions.
Redelivery, depot collection — and no lockers
Redelivery: yes, via the Track page — if you have a tracking number you may be eligible to book a redelivery for your item. Eligibility depends on the service and sender restrictions; secure and freight items may allow fewer changes.
Depot collection: yes, but limited — for certain DX services you can collect your item from a DX depot. It is not open to all services; contact DX to check eligibility. There is no public depot list or opening hours.
DX has no public locker network — redelivery or depot collection are the options. Delivery instructions and safe-place requests are possible through the portal where the service permits; restricted for secure, signed-for and freight items.
Parcel stuck or delayed — what to do
- Number not working / no result: copy it exactly (try without spaces), check you're using the DX consignment/tracking reference — not the retailer order number — and confirm the delivery postcode if asked. If it still fails, ask the sender for the DX reference.
- No update / stuck in transit: wait for the first physical scan — pre-advice is not receipt. Escalate once the sender's promised delivery date has passed.
- Missed delivery / calling card: the card carries a tracking or consignment number — use it on the Track page to check status and, if available, book a redelivery.
- Change of address or details: if you have a calling card for a secure delivery and haven't booked yet, go to Track and follow the steps; to change an already-booked delivery, call the number on the calling card, or use the contact form with 24 hours' notice.
- Delivered but not received: check proof of delivery (signature/photo), reception, neighbours, household members and safe places first, then report to the sender and DX with tracking number + postcode.
- Lost or damaged: keep the packaging and contents, and photos; notify the sender and DX promptly. The sender/account holder usually files the contractual claim — buyers should seek refund or replacement from the retailer.
More detail: Parcel stuck in transit — the full step-by-step guide.
Contact DX Delivery
Customer servicesDX customer services: +44 333 241 1100. DX-2 two-person deliveries: 0333 241 1188. Opening hours are not published — use the online enquiry form on dxlogistics.com.
If you are the recipient and the parcel is lost or damaged, contact the retailer/sender first — most couriers only accept claims from the sender.
DX Delivery tracking — FAQs
What does a DX tracking number look like?
It varies by service — usually numeric or alphanumeric. Enter the reference exactly as the sender gave it; you may also be asked for your delivery postcode. Example shapes only: DX 1234 5678, a 10-digit number starting 70, or a DX-2 number starting G plus 7 digits.
Why does DX ask for my postcode?
DX uses the delivery postcode as verification alongside the number on some services — unlike most couriers, where the number alone is enough.
Can I book a redelivery?
Yes, via the Track page on my.dxdelivery.com — if your service allows it. Eligibility depends on the service and the sender's restrictions; secure and freight items may allow fewer changes.
Can I collect my DX parcel from a depot?
For certain services, yes — contact DX to check whether yours is eligible. There is no public depot list or opening hours.
What if my delivery is a large item (DX-2)?
DX-2 is a two-person delivery to your room of choice, with optional installation. Call 0333 241 1188 for DX-2.
Track with another UK courier
Not DX Delivery after all? Your parcel may have changed hands — check the other couriers: