BJS Home DeliveryBJS Home Delivery tracking
Two-man delivery for furniture and appliances — a booked appointment with a 3-hour window, not a parcel in transit.
You didn't order a parcel — you ordered a sofa, a bed or a washing machine. BJS brings it with a two-person team, into the room you choose, at a time you agreed. So this page is about managing the appointment: confirming the date, watching the 3-hour window, and being home to sign.
Track your BJS Home Delivery parcel
Enter the order or consignment number from your retailer/BJS dispatch message — the retailer's own order number is not always the same thing.
BJS publishes no universal format. Your order or consignment number comes in the retailer/BJS dispatch message — copy it exactly as supplied. One retailer-published example shape is B7800000-2222 (letter B, 7 digits, hyphen, 4 digits).
⚠️ Check for damage before you sign
If anything arrives damaged or a box is missing, note it on the delivery note as “damaged / missing box” before signing — damage reported after signing cannot be rectified. Photograph the packaging and the product, keep all packaging, and tell the retailer promptly.
An appointment, not a parcel in transit
BJS is a two-man home delivery company, founded in 2009 in Wednesbury. It delivers bulky goods UK-wide — home furniture, white goods, entertainment and electronics, garden furniture, lighting, mirrors and gym equipment — for retailers including Wayfair, Richer Sounds, Julian Bowen and Oliver Bonas. You don't book BJS directly: the retailer books the delivery. Your job is the appointment — confirm the date in the portal, keep access clear, and be home to sign for it.
Your BJS Home Delivery tracking number
BJS publishes no universal format. Your order or consignment number comes in the retailer/BJS dispatch message — copy it exactly as supplied. One retailer-published example shape is B7800000-2222 (letter B, 7 digits, hyphen, 4 digits).
Example format: B7800000-2222 — that is a shape, not a real parcel. Enter your own number exactly as the sender gave it: a single wrong letter is the most common reason a tracker says “not recognised”.
The confusion that stops most BJS lookups: the reference is issued by the retailer or BJS in the dispatch or delivery-arrangement message, and it is not necessarily the retailer's own order number. If the portal says it can't find your reference, check you are using the delivery reference from the dispatch message — and ask the retailer whether the booking has been released to BJS yet. A booking can exist before BJS has collected the goods.
BJS Home Delivery services & delivery times
Trained two-person teams deliver bulky goods UK-wide — furniture, white goods, entertainment and electronics, garden furniture, lighting, mirrors, gym equipment — collected from the retailer's warehouse or supplier. BJS also stores stock in its own warehouse.
BJS calls you to arrange a suitable day, then gives a 3-hour window — allocated the day before, per retailer eze Mattress — and the team calls 30 minutes to 1 hour before arriving. Deliveries run 7am–9pm on the retailer's BJS service.
The team places the item in the room you choose and builds and installs furniture and electrical items.
The specialist installation arm: furniture assembly, freestanding and integrated appliance connection, levelling and testing — and gas ovens, hobs and cookers installed by Gas Safe registered engineers with full safety checks.
Packaging removal and recycling, and old-furniture removal, are available as bolt-on options.
Delivery aims are the courier's stated aims for the service, not guarantees for every parcel. Bank holidays, bad weather and busy periods (especially Christmas) can add a day.
The tracking portal does more than track
Once you have looked up your order, the BJS portal is a self-service hub: confirm the date, reschedule (pick a new date and give a reason — no date more than 2 weeks ahead, and weekends may be unavailable), cancel, change the address, request a safe place, request a service change, message the delivery team, and leave feedback. On the day, you can watch the van live on a map. Proof of delivery is a photo plus an e-signature. One warning from the portal itself: a safe place needs a signed note, and you are responsible for items left in a safe place — it is not the default, and BJS will not leave a room-of-choice item unattended without one.
What each BJS Home Delivery status means
| Status | What it means | What to do |
|---|---|---|
| Confirmed | The delivery date is booked in; the portal shows the scheduled date. | Confirm the date in the portal if asked, and make sure someone is home and access is clear. |
| Completed | Delivered — the delivery record is complete. | Check the item and packaging before signing; note any damage or missing boxes on the delivery note at the time. |
| Failed | The delivery could not be completed. | Contact BJS customer service on 01922 645 650 with the reference, or request a new date in the portal. |
These are the only statuses BJS's own portal publishes — there is no published “out for delivery” or “in transit” wording, so don't expect one.
Parcel stuck or delayed — what to do
- If the portal can't find your reference, check you're using the delivery reference from the dispatch message — not the retailer's own order number. Then ask the retailer whether the booking has been released to BJS; a booking can exist before BJS has collected the goods.
- If no one is home, BJS will not leave the item unattended — a signature is required for room-of-choice delivery. They will contact you to rearrange for another date, or reschedule it yourself in the portal (pick a new date, give a reason — no date more than 2 weeks ahead).
- If your proposed delivery date has expired, the portal tells you so — click through and select a rescheduled date.
- If the item arrives damaged or a box is missing, note it on the delivery note as 'damaged / missing box' before signing. Photograph everything, keep all packaging, and notify the retailer promptly — the retailer decides refund or replacement.
- Delivery timing, access and appointment questions go to BJS customer service (01922 645 650, 7 days 8am–6pm). Stock, cancellation, replacement or refund go to the retailer first — BJS handles the delivery, the retailer owns the sale.
More detail: Parcel stuck in transit — the full step-by-step guide.
Contact BJS Home Delivery
Customer servicesBJS customer service, 7 days 8am–6pm. Have your order or consignment number ready — or email customerservice@bjshomedelivery.com. For stock, cancellation, replacement or refund, contact the retailer first: BJS handles the delivery, the retailer owns the sale.
If you are the recipient and the parcel is lost or damaged, contact the retailer/sender first — most couriers only accept claims from the sender.
BJS Home Delivery tracking — FAQs
How do I track my BJS Home Delivery order?
Enter the order or consignment number from your retailer/BJS dispatch message at track.bjshomedelivery.com. If the retailer only gave you an order number, ask them for the delivery reference — the two are not always the same.
What does a BJS tracking number look like?
The reference is issued by the retailer or BJS; one retailer-published example shape is B7800000-2222 (letter B, 7 digits, hyphen, 4 digits). Copy yours exactly as supplied — BJS publishes no universal format.
What is the 3-hour delivery window?
BJS calls you to arrange a suitable day, then gives you a 3-hour window — allocated the day before, per retailer eze Mattress — and the team calls 30 minutes to 1 hour before arriving. Deliveries run 7am–9pm on the retailer's BJS service.
What happens if I'm not in when BJS arrives?
BJS will not leave your item unattended — a signature is required. They will contact you to rearrange delivery for another date. You can also reschedule yourself in the tracking portal.
How do I contact BJS about my delivery?
Customer service on 01922 645 650, 7 days 8am–6pm, or customerservice@bjshomedelivery.com. For stock, cancellation, replacement or refund, contact the retailer first — BJS handles the delivery, the retailer owns the sale.
Track with another UK courier
Not BJS Home Delivery after all? Your parcel may have changed hands — check the other couriers: