ArrowXLArrowXL tracking
Two-person delivery for sofas and appliances — booked slots, live on-the-day tracking, room of choice.
ArrowXL is the UK's two-person home delivery specialist for large items — furniture, white goods, appliances and beds. Every delivery is a booked visit by a named two-person crew, not a van round: a sofa is carried into the room of your choice, not left on a doorstep.
Track your ArrowXL parcel
Enter your 10–13 character reference and your delivery postcode. askAXL only shows tracking on the day of your delivery or collection.
10–13 characters, a mix of numbers and letters — for example 512345678901. askAXL also needs your delivery postcode, and it only shows tracking on the day of your delivery or collection.
The courier that comes inside your house
ArrowXL does not leave parcels at the door. Every delivery is a booked two-person visit: a two-hour slot sent by SMS and email the day before, the names of the two crew members and their delivery sequence number, a pre-call up to 30 minutes before arrival, live on-the-day map tracking in askAXL, and delivery to the room of choice as standard — with a digital signature required.
That is why there is no safe place, no neighbour drop and no locker: a sofa cannot be left on a doorstep. If nobody is home, the visit fails and the delivery has to be rebooked — it is not left anywhere. Tracking works backwards from every other courier here: the interesting part is not where the parcel is, but when the crew is coming to you.
ArrowXL split from Yodel in 2013 and was acquired on 13 June 2025 by the Jacky Perrenot Group — it now trades as “ArrowXL by JP Home”. It is not Yodel, and Yodel cannot track its parcels.
Your ArrowXL tracking number
10–13 characters, a mix of numbers and letters — for example 512345678901. askAXL also needs your delivery postcode, and it only shows tracking on the day of your delivery or collection.
Example format: 512345678901 — that is a shape, not a real parcel. Enter your own number exactly as the sender gave it: a single wrong letter is the most common reason a tracker says “not recognised”.
The reference comes from the retailer, not from ArrowXL directly — if you never received one, your order has probably not been dispatched yet. Before the delivery day there is nothing to see in askAXL: the tracker only works on the day of your delivery or collection.
ArrowXL services & delivery times
For high-ticket items and white goods needing fast delivery, such as household emergencies.
For items needed but not in a hurry, such as fitness and cycling equipment.
Book a delivery date that suits you at a point in the near future.
Delivery to the room of choice, with Unpack & Inspection, packaging removal and recycling available (retailer-dependent).
Including freestanding washing machines; End-of-Life and WEEE recycling for old appliances, beds and furniture.
Returns and end-of-life collections via askAXL — prepare the item per the help page: disconnect appliances, defrost fridge/freezers, strip beds.
Delivery aims are the courier's stated aims for the service, not guarantees for every parcel. Bank holidays, bad weather and busy periods (especially Christmas) can add a day.
All services include pre-delivery communication (email, SMS, voice if needed), a named delivery team with a sequence number, a pre-call while en route, live askAXL tracking and a two-hour window sent the day before. ArrowXL delivers to 98% of the UK population, 6 days a week; offshore islands, Channel Islands and Ireland are served via additional networks and can take up to 10 working days after mainland shipping. These are retailer-booked services — recipients do not choose them, they receive whichever the retailer booked.
⚠️ No safe place, no neighbour, no locker — and no address changes
ArrowXL's own help page is blunt: “We are unable to leave your delivery in a safe place. All deliveries require digital signatures.” The same goes for neighbours, depot collection and address changes — for an address change, contact the retailer directly. A missed visit is rebooked, never left anywhere.
What each ArrowXL status means
| Status | What it means | What to do |
|---|---|---|
| Pending / Info Received | ArrowXL has the shipment details but the parcel has not entered its network yet. | Check back shortly; before dispatch, only the retailer can help. |
| Picked Up | ArrowXL has collected the item from the retailer. | Nothing to do — the delivery date is arranged by the retailer. |
| In Transit | Moving between hubs and sorting centres; gaps between scans are normal. | Wait for the delivery-day slot; askAXL only goes live on the day. |
| Out for Delivery | On the delivery vehicle for today — live map, timeslot, ETA and crew names appear in askAXL. | Be in — the team calls up to 30 minutes before arrival. |
| Delivered | Delivered to the room of choice with a digital signature. | If askAXL says delivered and nothing arrived, contact ArrowXL — and check whether only part of a multi-item order arrived. |
| Exception / Delivery Attempted | A problem, or a failed visit. | Use the rebooking link ArrowXL sends you; deliveries are not re-attempted unannounced. |
ArrowXL publishes no status glossary of its own — askAXL's live statuses are only visible with a real tracking number on the delivery day. The labels above are the usual tracking labels shown by independent tracking sites, not ArrowXL's own published wording.
Parcel stuck or delayed — what to do
- Check the reference and the postcode: 10–13 characters, a mix of numbers and letters, plus the exact delivery postcode — askAXL needs both. If you never received a reference, your order has probably not been dispatched: contact the retailer, not ArrowXL.
- Nothing to see before the delivery day is normal: askAXL only works on the day of delivery or collection. The booked date itself can be checked in askAXL once the retailer has dispatched.
- No scan or no update for days: the parcel may still be with the retailer — ArrowXL only shows scans once it has the item. Contact the retailer first; if ArrowXL has it and the delivery date has passed, contact ArrowXL on +44 1942 943700 (Mon–Fri 9am–5pm, Sat 9am–4:30pm) or webchat Mon–Sat 7am–6pm.
- Delivery day has passed with no delivery: use the rebooking link to pick a new day rather than waiting for another attempt — ArrowXL does not keep re-attempting unannounced.
- Ireland, Channel Islands or Scottish Islands: allow up to 10 working days after mainland shipping while ArrowXL arranges a date with you — this is stated on the help page, not a delay.
- Bad weather can delay a delivery: ArrowXL will not compromise crew safety with a two-person product in poor weather, so snow or ice can push a delivery back.
More detail: Parcel stuck in transit — the full step-by-step guide.
Contact ArrowXL
Customer servicesArrowXL customer experience, Mon–Fri 9am–5pm, Sat 9am–4:30pm (webchat Mon–Sat 7am–6pm). Have your 10–13 character tracking reference, delivery postcode and the phone number on the order ready. For anything before dispatch — including a missing reference — contact your retailer first.
If you are the recipient and the parcel is lost or damaged, contact the retailer/sender first — most couriers only accept claims from the sender.
ArrowXL tracking — FAQs
Why can't I track my ArrowXL delivery yet?
askAXL only works on the day of your delivery or collection. Before that, your order is still with the retailer — if it hasn't been dispatched, only the retailer can tell you more. On the day, enter your 10–13 character reference and delivery postcode at askaxl.co.uk.
What is my ArrowXL tracking number?
A 10–13 character reference, a mix of numbers and letters, sent by your retailer (usually in the shipping confirmation email). You also need your delivery postcode — askAXL asks for both.
Can ArrowXL leave my delivery in a safe place or with a neighbour?
No. All ArrowXL deliveries need a digital signature, so they can't be left in a safe place or given to a neighbour. If nobody is in, the delivery fails and you rebook it with the SMS or email link ArrowXL sends you.
Can I change my delivery time slot on the day?
No, the slot can't be amended once issued. You can ask another adult (18+) with full access to the property to be in, pick another day, or use the team's pre-call — they ring up to 30 minutes before arrival.
What happens on delivery day?
You get a two-hour slot by SMS and email the day before. On the day, askAXL shows live tracking on a map, your ETA and the names of your two-person delivery team, who call up to 30 minutes before arriving and deliver to your room of choice.
Track with another UK courier
Not ArrowXL after all? Your parcel may have changed hands — check the other couriers: